OUTSOURCED PHONE SUPPORT AGENTS

Outsourcing Your Calls Will Save You Time And Money

To succeed in business, you need to focus on your core business. We help you achieve that by removing the workload and cost of providing phone support to your customers. Outsourcing your phone support will save you time, money, stress and more importantly, let you focus on business growth.

Outsourcing makes it easy. We will provide you with a local phone number. When your customers call that number, the call is answered by our friendly staff in the Philippines.

PRICES

* For information on Normal Hours and Out of Hours shift times please refer to the Shift Times section below.

Our price includes a phone number in your locality (USA, Canada, UK or Australia - other countries by arrangement). You and your customers can use that phone number to contact your phone support agent. Alternatively, you can use our BYO Phone Provider option to have full control over your phone systems.

TASKS

What your dedicated, full-time Phone Support Agent can do for your business:

• Answer customer queries by phone, email, your live chat system or instant messenger;
• Provide general, technical, sales and/or billing support to your customers;
• Take messages;
• Schedule appointments;
• General clerical tasks;
• Process orders and other customer-related tasks;
• Post on Internet forums and blogs;
• Perform data gathering and research tasks;
• Search the Internet to find good deals for your purchases;
• Sift through information (e.g. vetting job applications, screening for fraud);
• And many more tasks.

With CallOffshore, you get the best of both worlds. As an Australian-owned company with first-class facilities in the Philippines you get a hassle-free, seamless solution to your company's support needs at an unbeatable, industry-low price.

KEY FEATURES

Fluent English-Speaking Staff:
We only hire competent, well-qualified staff with fluent written and oral English skills. As we are based in the Philippines, your assigned agent will have minimal accent and a strong understanding of western culture.

Turnkey Solution With No Hidden Charges:
You do not need to purchase any telephone equipment nor pay any telephone bills. Our price is all-inclusive and there are no hidden charges. You sign up and once your staff member is assigned, you're reading to go!

Choose a Local or International Number:
We provide you with a geographic phone number. That number can be in your region, another region, or even another country (US, UK, Canada and Australia only). If you require a number in a different country, that can usually be arranged using our BYO Phone Provider option.

Want a Toll-Free Number?
It is easy to set up a toll-free phone number with our BYO Phone Provider option.

Compatible With Existing Phone System:
Already have a toll-free number, IVR system or want to maintain control of your phone system? With our BYO Phone Provider option you can still maintain your existing capabilities.

Dedicated Staff Member:
Once assigned to your business, your staff member will work solely for you, ensuring tailored service for you and your customers.

Flexibility:
When you outsource, you're doing so on a month-to-month basis. With no minimum contract length you can stop using our staff at the end of the monthly period with no fuss, unlike with a traditional employee.

Skills

We provide Virtual Assistants with the following profile:

• Fluent written and oral English communication;
• Philippines based;
• Affinity with western culture;
• Strong customer service skills; and
• Sound basic computing skills.

Standard and Premium

We provide Phone Support Agents at two quality levels to give you the flexibility to choose the service which best suits you. Compared with those at the Standard level, Phone Support Agents at the Premium level have stronger: customer service skills; problem solving ability; and/or technical or sales skills.

Supervision

We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.

We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

Shift Times

With the Full-time Phone Support Agent plan, we assign a Phone Support Agent to work exclusively for you. The Phone Support Agent will work Monday to Friday, eight hours a day, with a one-hour meal break (that is, a 9-hour period). You can choose the time that you want your assigned Phone Support Agent's daily shift to start but, as per the pricing table above, the price varies depending on whether you select a Normal Hours or Out of Hours shift time:

• Normal Hours shifts are those that do not include any work hours between 10pm and 6am Philippines time (GMT+8). (What time is that in my timezone?)
• Out of Hours shifts are those that include any work hours between 10pm and 6am Philippines time (GMT+8). (What time is that in my timezone?)

FIND OUT MORE

• Order your own Full-time Phone Support Agent
• Contact our friendly customer service staff
• Learn about our BYO Phone Provider option
• About CallOffshore
• Read our Frequently Asked Questions
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