CASE STUDY THREE

Learn How Outsourcing Leads To Success

Due to our strong commitment to client privacy and the sensitive nature of outsourcing, this is a a hypothetical case study rather than being based on an actual client. This hypothetical case study has been provided to illustrate how outsourcing can be applied to your business and the benefits it can deliver.

THE CLIENT

XYZ Consulting is an event management company that assists its corporate and government customers in the planning, organisation and execution of events like product launches and information seminars.

THE CHALLENGE

XYZ Consulting is a business that experiences large fluctuations in demand for its services. As such it requires a high level of staff flexibility to accomodate its requirements and remain profitable. It also has problems finding adequate staff during high demand periods that can perform time-intensive but relatively simple tasks such as vetting attendee lists.

THE SOLUTION

After being referred to CallOffshore by a client, XYZ Consulting decided to utilize the Phone Support Agents to externalize time-consuming tasks so in-house staff could focus on high-priority tasks.

THE OUTCOME

At the launch of a client's product, XYZ Consulting used the outsourced staff to perform:

• Media Screening - ensuring key media attended whilst screening out unsuitable attendees.
• General Support - providing pre-event and post-event support for the product launch including answering customer queries.
• Other tasks - supplementary tasks such as collating presentation materials.

The overall effect of outsourcing was a drastic reduction in costs and increased customer satisfaction as the launch was sucessfully delivered with no hitches.

MORE CASE STUDIES

• Case Study One
• Case Study Two

FIND OUT MORE

• Order your own Full-time Phone Support Agent
• Contact our friendly customer service staff
• See how the outsourcing process works
• Learn about the benefits of outsourcing
• Read why you should choose CallOffshore
• Return to the top