WHY CALLOFFSHORE?

An Established, Reliable Provider For Your Outsourcing Needs

Why outsource to CallOffshore?

The quick answer is that we provide services that are:

• Turn-key
• High quality
• Low cost

TURN-KEY SERVICE

When you sign up, you're assigned a staff member and we issue a phone number for you in your preferred region, then you're ready to go!

HIGH QUALITY

To provide high quality service it takes:

• Strong customer service skills
• Robust infrastructure
• Careful planning
• Fussy staff recruitment policies
• Ongoing training

Some features of our company include:

• A solid record of planning and reliability. From Day One we have been focused on building a strong infrastructure to enable our company to expand rapidly without our level of service diminishing.
  
• We have achieved exceptional growth since we opened in November 2003 and are now a substantial company.
  
• We have a comprehensive control panel (customer center) to ensure that our service to you is organized, systematic, accountable, well-informed and customized to your needs.
  
• Our phone support agents are based in first-class facilities in the Philippines, with stable electricity (100% backup), UPS, redundant ISPs (different providers) and structured network facilities to ensure your needs are always met.
  
• We operate a flexible and friendly work environment. Unlike some of our competitors, our team members work only 8 hours a day and are empowered to do their jobs. The well-being and job satisfaction of our team members is important to us and helps to ensure your customers get first-class service.
  
• We hire the right people. In fact, we are obsessed with talent! We have a rigorous, systematic recruitment process and do not compromise on quality when employing people. We are able to hire the best due to our generous wages and attractive work environment.
  
• You can expect a reasonable quality of service from the first day you join us. Naturally though, you will also see improvement over subsequent weeks. We reject the claim sometimes made by our competitors that it is acceptable for it to take a month or more before your outsourced service company reaches a reasonable level of service. Unless your systems are completely non-standard, a solid level of service should be delivered from Day One.

LOW COST

We can provide you with a complete outsourcing solution for a fraction of what it is currently costing you in time, wages and infrastructure expenditure. No need for you to worry about office space, furniture, salaries and health benefits!

When you outsource with CallOffshore, we take care of the lot. Our Full-time Phone Support Agent service is just US$4.03 per hour and the price is all-inclusive!

For more details on our outsourcing process, please visit our How It Works page.

FIND OUT MORE

• Learn about the benefits of outsourcing
• Read our Frequently Asked Questions
• See how the outsourcing process works
• Order your own Full-time Phone Support Agent
• Contact our friendly customer service staff
• Return to the top